Boots Worker Loses Employment Claim After Telling Customer ‘I Don’t Speak Taliban’

Credit: Unsplash

A Boots worker has reportedly lost an employment claim after she allegedly told a customer she doesn’t ‘speak Taliban’. 

Dorothy Roach, who had worked at the branch in Newton-le-Willows for 14 years, apparently made the comments when a co-worker was struggling to communicate with the woman who ‘didn’t speak very good English,’ reports the Metro.

A fellow shopper then filed a complaint about the incident.

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A Boots worker has lost an employment claim after reportedly saying “I don’t speak Taliban.” Credit: Unsplash

The report read: “There was a woman ahead of me in the queue, who didn’t speak very good English.

“One of the pharmacists was trying to ask her name and address and they weren’t having much luck, and another member of staff said to a customer, ‘I don’t speak Taliban’ and then she also carried on to say ‘They’re annoying, I’m sick of them’.

“Then she looked at me as I was waiting, she went ‘Won’t be long love, we’re just having technical issues,’ and then nodded her head towards the woman who couldn’t speak English.”

Following the complaint, an investigation was launched so Mrs Roach decided to quit.

However, she ‘strenuously’ denied making the comments and alleged that she had to leave the chain for health reasons.

She said she refused to be a ‘scapegoat’ and decided to bring forward a claim for constructive dismissal.

But one of the branch’s pharmacists claimed they had also heard Mrs Roach make the remarks, which resulted in the tribunal being rejected.

Employment Judge Liz Ord determined that there was a ‘reasonable basis’ for Boots to have launched an investigation.

She said: “Mrs Roach resigned because Mr Hird told her she would need to undergo a disciplinary process in regard to racial allegations he understood had been made against her by a customer.

“She was not prepared to be subjected to a disciplinary procedure and protested her innocence, saying she was being made a scapegoat for someone else’s actions.

“Boots’ investigation provided a reasonable basis upon which to make that decision, and Boots proceeded in this way with reasonable and proper cause.

“It did not breach the implied term of mutual trust and confidence and there was no repudiatory breach entitling the claimant to resign.”

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