A restaurant customer noticed a very rude message had been left on their receipt after they asked for ice in their wine.
We all know that working in the hospitality industry can sometimes lead to silent judgments about guests based on their orders.
It’s not the most professional thing, but hey, it happens.
Now, in Brunswick, Melbourne, one employee at The Cornish Arms pub let their frustration spill over onto an order receipt.
And has it caused a stir? Just a bit.
It all started when a guest requested ice in their wine during their meal at the pub.
Seems like a simple enough request, right? Well, not for the person who served them.
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When entering the order, they decided to leave their own little ‘comment’ about the ice in wine request.
They scribbled: “Terre Forte Pinot Grigio – ice in it f***ing bogans.”
For those not familiar with Australian slang, calling someone a ‘bogan’ is far from a compliment.
It’s like saying they’re a hillbilly or a yokel – definitely not a term you want to be associated with.
As you can imagine, the receipt made its way onto Reddit, and people online had mixed reactions.
One person wrote: “It’s actually meant to be drunk around 10-13 degrees, not the sweltering 25-35+ degrees we get.
“The temperature of the wine affects flavours in a similar way to cheese.
“At the end of the day, doesn’t matter what’s ‘expected’ or ‘appropriate’. The customer has paid for it and can drink it however they like.”
Another wrote: “If you can’t do your job without showing basic human respect, you need to find an industry that limits your contact with the public.”
One person saw the funny side, commenting: “This is absolutely hilarious but also very amateur to leave the notes on the receipt for the customer.”
It’s like getting caught with your hand in the cookie jar – not a good look.
Well, it didn’t take long for the restaurant to get wind of the complaint.
Three days later, The Cornish Arms confirmed that they had addressed the issue with the staff.
The junior staff member who made the comment came forward, expressing remorse and claiming that they had no idea it would print on the customer’s receipt.
In response to the incident, the employee has been put on a three-month probation, and management assured that this kind of behaviour doesn’t align with the pub’s values.
They’re all about educating and training their staff to ensure the business evolves in the right direction.
On a positive note, the restaurant reached out to the customer who made the ice in wine request and apologised.
They even invited them back for a free meal as a gesture of goodwill.
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