A family was kicked off a United Airlines flight and banned from flying with the company for life as their toddler became distressed when encouraged to put on a face mask.
A mum and dad, who were both wearing face masks, were struggling to get their infant to wear a face mask when a flight attendant informed them they’d have to leave the plane if the toddler wouldn’t cooperate.
Eliz Orban and her husband had boarded a United Airlines flight from Denver, Colorado, and were planning to head to Newark, New Jersey. They brought along their two-year-old daughter, Edeline.
However, the child refused to wear a face mask and comply with the airline’s COVID-19 policies.
The parents were then shocked when an eagle-eyed flight attendant approached their aisle and informed them they’d have to exit the plane if their toddler wouldn’t follow the rules.
Although Eliz’s husband tried to explain that they were trying their best to get the little girl to wear a face mask, the flight attendant wouldn’t accept this explanation.
To make matters even worse, United Airlines then wouldn’t remove their luggage from the cargo hold.
According to Eliz, they’ve been banned from flying with United Airlines for life.
Today we got kicked off of a United flight going from Denver to Newark because our 2yo would not “comply” and keep her mask on. Go see the full IGTV on my Instagram @elizfulop 😷 pic.twitter.com/KXCICsBSMj
— Eliz Orban (@elizfulop) December 12, 2020
On Instagram, the mum shared information about the traumatic experience. She said: “This just happened seven hours ago and I am still sitting here in confusion, disbelief, disgust and humiliation.
“We were asked to leave the plane after it had rolled out, and they had to bring it back to the gate, because our two-year-old daughter would not comply and keep her mask on.
”What blows my mind even more is that the WHO recommends against face masks for kids under the age of five.”
She added: “Since our bags weren’t taken off the plane (they did get our child seat) – we have to wait until tomorrow till they deliver it to our house.”
A United Airlines spokesperson told The Sun: “The health and safety of our employees and customers is our highest priority, which is why we have a multi-layered set of policies, including mandating that everyone onboard two and older wears a mask.
“These procedures are not only backed by guidance from the CDC and our partners at the Cleveland Clinic, but they’re also consistent across every major airline.
“We are investigating this specific incident and have made contact with the family. We also refunded their tickets and returned their car seat and bags.”