An NHS worker has been left humiliated after a member of staff at B&M left her in tears when she went in the store to try and buy her son a birthday present.
Robyn Fairfield-Bretherton had just finished a 12-hour shift at Aintree Hospital in Merseyside as a healthcare assistant alongside her mum when she decided she would try and pick up her son a present for his second birthday.
However, the 28-year-old was left in tears and embarrassed after B&M staff ‘made a scene’ at Switch Island retail park in Bootle.
Robyn’s sister Stephanie Fairfield, 33, told the Liverpool Echo: “Robyn went to pick up gifts for her son’s birthday.
“Robyn showed her ID to the security staff and was refused entry unless she went to the back of the long excessive queue. People in the queue offered to let her in before them and even said she was with them to get her in.
“[They] even offered to give their space up in the queue and go to the back of it for her but no this was also denied.”
The security team continued to ‘make a scene’ and asked Robyn to go to the back of the queue.
According to Stephanie, the store manager then approached Robyn and requested she go to the back of the queue.
Stephanie added: “Robyn explained she had just finished her shift and would like to nip in very quickly to get her baby boy who is two tomorrow a few gifts.
“Then the manager again refused her entry and said you get a 10 per cent discount but you need to queue like everyone else.
“My sister is extremely quiet and shy as it is, she then decided to walk away from the store as she was humiliated and embarrassed and was in floods of tears.”
Eventually, Robyn was able to get her son a small toy from Sainbury’s, along with a cake mix.
Despite this, Stephanie was appalled at how her sister was treated and the manner of which the staff at B&M spoke to her.
She added: “Robyn said she would have queued any other day just like she has been doing since the start of this.
“This was the first time she used her badge as she just finished her shift and wanted to get home quickly to her family.
“She was humiliated as she walked away and rang my mum and couldn’t talk for crying.
“I’m absolutely appalled at the manner she was treated and shocked that even though the queue offered her to go in front, the security guard and manager still went on to make a scene and go against the public’s wishes.”
When Robyn arrived home later that day, Stephanie felt she had to show her appreciation for her sister, despite the difficult day.
At 8 pm when people across the UK go outside to clap keyworkers, Stephanie decided to drive over to Robyn’s house and play Love Inc’s 2002 hit ‘You’re A Superstar’ out of her car window.
Stephanie commented: “She’s my baby sister and I couldn’t be any prouder, she’s a true hero, angel and superstar in my eyes.”
A spokesman for B&M stated: “We have experienced that allowing NHS colleagues to the front of the queue has put them and our colleagues at risk, as other people in the queue don’t realise they’re NHS employees.
“We are unable to offer priority queuing at this time in order to keep our colleagues and customers safe. We fully support the work of the NHS and have extended our colleague discount to all NHS employees.”