Taylor Swift fans are far from happy after seeing that tickets for her upcoming ‘Eras’ tour are reportedly selling for thousands of dollars online.
The ‘Bad Blood’ singer, 32, is set to embark on a 20-city, 52-date US tour in 2023 – her first in five years.
The impressive lineup will include the likes of Paramore.
Naturally, there’s been a lot of clamour for tickets, but Ticketmaster, in charge of handling the sales, made quite a hash of it.
Fans waited several hours online to be able to purchase tickets on Ticketmaster’s website but were repeatedly ‘kicked out’ of the virtual waiting room.
Watch as Ticketmaster cancel Taylor Swift ticket sales after an ‘unprecedented demand’…
In the end, the firm pulled the main sale due to ‘historically unprecedented demand’.
In her first statement on Instagram addressing the drama, the ‘Shake It Off’ hitmaker said, via BBC News: “We asked them [Ticketmaster], multiple times, if they could handle this kind of demand and we were assured they could.”
Swift added: “Over the years, I’ve brought so many elements of my career in-house. I’ve done this SPECIFICALLY to improve the quality of my fans’ experience by doing it myself with my team who care as much about my fans as I do.
“It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.
“There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward.
“I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could.”
Now, some of those who did eventually manage to get their hands on tickets have seen an opportunity to make a hefty profit.
Some have reported seeing tickets being advertised on resale platforms for more than ‘$95,000’.
The situation was so dire that the US Justice Department is now investigating Ticketmaster’s parent company, Live Nation Entertainment, reports The New York Times.
According to Insider, one ‘Swiftie’, Paige, perused StubHub for three hours for a resale ticket.
She claimed that prices ranged from $5,000 to $30,000, but when she saw two floor seats going for just less than $2,000 each, she bought them.
With fees and tax, the total came to just over $5,500. Now, she regrets it.
She told Insider: “I don’t feel good to have tickets anymore.
“It wasn’t something fun, like it was supposed to be.
“I feel guilty. I feel like I did something impulsive in panic mode, and I am disappointed in Ticketmaster and Live Nation for letting it get to this point of just being a complete frenzy.”
Swift appears to be just as angry about the ticket palaver as her fans are.
She added to her statement: “It’s truly amazing that 2.4 million people got tickets but it really p***** me off that a lot of them feel like they went through several bear attacks to get them.
“And to those who didn’t get tickets, all I can say is that my hope is to provide more opportunities for us to all get-together and sing these songs.
“Thank you for wanting to be there. You have no idea how much that means.”
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