A train firm has apologised to a non-binary passenger after a conductor said ‘good morning, ladies and gentleman, boys and girls’.
The London North Eastern Railway issued a statement on social media after they were called out over their ‘lack of inclusion’.
It all started when Laurence Coles tweeted: “‘Good afternoon ladies and gentlemen, boys and girls…’ so as a non-binary person this announcement doesn’t actually apply to me so I won’t listen”.
Coles’ friend then posted: “I was sat with Laurence when this tweet was sent. Both of us are non-binary, and we were both alarmed and uncomfortable by the lack of inclusion.”
Responding, LNER said: “I’m really sorry to see this, Laurence, our Train Managers should not be using language like this, and I thank you for bringing it to my attention.
“Please could you let me know which service you are on and I will ensure they remain as inclusive as we strive to be at LNER.
“We’ve been working very hard with educating our people on why gender-specific pronouns are not suitable in instances like these, and we’re sorry to see this has not been applied here.
“It is entirely valid for someone who does not identify with the terms used to feel excluded and as a business we do not accept that anyone should feel excluded.”
The statement was praised as a ‘positive step’ by many on Twitter. However, some people accused the train company of ‘pandering to nonsense’.
One person wrote: “Stop pandering to this nonsense. Your announcer said nothing wrong. Laurence’s complaint is ridiculous. No one was excluded or discriminated against. Just do your job of running trains on time and leave the woke politics to someone else with nothing better to do.”
Another added: “@LNER you should NOT be apologising, your Train Manager did absolutely nothing wrong! Announcements like that have been made in trains since trains were invented. Don’t bow down to this nonsense, it just fuels the fire, soon nobody will be able to say anything.”
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