A woman has claimed that American Airlines lost her two cats after a long-haul flight.
Ariel Dale took to TikTok on August 1 and recorded herself at John F Kennedy Airport with Elton John’s ‘I Think I’m Going To Kill Myself’ playing in the background.
In the clip, she alleged: “American Airlines lost my cats, no one can tell me where they are.”
The post itself was captioned: “This is actually my worst nightmare. They’ve already been in the kennel for over 14 hours [because] their flight was cancelled.”
In a series of videos, Dale explained how the alleged situation had happened.
The TikToker said that she was moving from Los Angeles to New York City so her pets would have to go on a cross-country flight, which she was already dreading.
Before the cats had even set off, she claimed there had been some red flags.
Apparently, she was given the wrong location to drop them off at and made her own flight ‘with like two minutes to spare’.
Just before the plane was set to take off, Dale then received a message saying that her cats’ flight had been delayed and then cancelled altogether. The two animals were then rebooked.
To her concern, the rescheduled flight was delayed. But when she landed, the owner was reassured that the cats were ‘fine’ and ‘being well taken care of’.
@arieldaleThis is actually my worst nightmare. They’ve already been in the kennel for over 14 hours bcuz their flight was cancelled ##cats ##catmom ##WelcomeBack♬ I Think I’m Going To Kill Myself – Remastered 2017 – Elton John
When the time came to collect her pets, she was given an email with the terminal and showed this to her followers in her TikTok posts.
However, when she got to the site they were nowhere to be seen.
Eventually, Dale was given the correct pick-up station but was informed by an employee that there weren’t any cats there.
It wasn’t until a few hours later that she was reunited with her beloved fluffballs.
Reflecting on the alleged incident, she said: “This whole situation is just bad.”
She added that her experience with American Airlines had been ‘awful from start to finish’.
“While I understand mistakes happen, the bare minimum American could have done was apologize. I paid over $700 for the safe transportation of my cats and have not received an apology, explanation, or offer of compensation,” she concluded.
Dale told the Daily Dot: “Thankfully my cats are home safe now but we are all traumatized from the experience.
“We are grateful for the love and support from people online.”
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