There's actually a very important reason why flight attendants say 'hello' when you board a plane.

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Flight Attendant Explains Why Your Answer To ‘Hello’ Is Very Important As You Get On Plane

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16:11 04 June 2024

Updated: 11:11 29 May 2025


There’s actually a very important reason why flight attendants say ‘hello’ when you board a plane.

When you board a plane, you’re often greeted by smiling flight attendants who greet you with an hello.

This warm welcome may seem a simple courtesy, but there’s more to it than meets the eye.

The greeting actually serves several purposes that ensure your safety and comfort during the flight.

Now, a flight attendant has explained why it’s so important, and people have shared their surprise.

Flight attendant Iona
A flight attendant has gone viral after sharing the important reason why they greet passengers with a ‘hello.’ Credit: @ioanaiachim/TikTok

One person comments: “How times have changed… we used to say hi to be polite – flying has changed so much!”

Another asks: “If I’m on a plane I always just say hi, good morning/afternoon, how are you to a flight attendant, what else would you say?”

A third, who claims to have been a flight attendant in the past, says: “This is true.”

“Isn’t this the basics of customer service?” somebody else questions.

After a bit of pre-flight socializing at the terminal bar, you finally head to the gate.

Then comes the wait, almost always longer than expected, until you board the aircraft. As you step on board, a friendly cabin crew member greets you.

Wizz Air flight attendant Iona Iachim has taken to TikTok and explained that while politeness is part of the job, there’s more to the warm welcome.

Saying ‘hello’ allows flight attendants to assess whether passengers are intoxicated or ill, ensuring everyone is fit to fly.

But it doesn’t stop there.

Flight attendants also scan the crowd to identify passengers who could assist in an emergency. This includes physically able individuals – an ABP (or able-bodied person) – likely to cooperate during unforeseen circumstances.

Flight attendant Iona
Flight attendants assess passengers when boarding to see if they appear drunk or sick. Credit: @ioanaiachim/TikTok

Social media users are chiming in, sharing their own experiences and insights.

One laughs: “I had pancreatitis when I was in Corfu, I acted normal going on to the plane otherwise I knew they wouldn’t let me on.”

A second jokes: “Me with headphones walking on the plane completely ignoring the flight attendants…”

Another shares: “Ah okay, this makes a lot of sense. I always get the same look going on flights.”

So next time you board a plane and receive a warm welcome from the cabin crew, remember, it’s not just courtesy – it’s a strategic assessment ensuring a safe and smooth journey for all.

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